Privacy Policy for THE 360 Journey LLC

1. Who We Are

THE 360 Journey LLC is a faith-rooted life and business coaching company led by Coach Esi, offering programs such as Life Coaching, Business Coaching (Vision to Venture), Business Management Support, and Cryptocurrency education.

Our primary website is: The360Journey.com
Our community platform is: community.the360journey.com
You can contact us at: [email protected] or 1-866-517-9923.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

• Contact information – such as your name, email address, phone number.
• Booking details – when you schedule a discovery call or session (date, time, program interest).
• Messages and inquiries – information you share via our contact forms, email, or phone.
• Program-related information – goals, background, and other details you voluntarily share during coaching or onboarding.
• Community information – profile data or posts you share inside our online community platforms.

2.2 Information Collected Automatically

When you visit our website, some technical information may be collected automatically, such as:

• IP address and general location (city/region level, not precise home address).
• Browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring website or links.
• Basic analytics and performance data related to website usage.

This information is typically collected through cookies or similar technologies to help us understand how visitors use our website and improve the experience.

2.3 Information from Third-Party Services

We may receive limited information from third-party tools we use to run our business, such as:

• Scheduling / booking platforms (for example, GoSuite/HighLevel booking links).
• Email service providers (for email newsletters or updates).
• Payment processors (if you purchase a program or session – we do not store full credit card numbers).
• Community platforms (for member profiles and engagement data).

3. How We Use Your Information

We use the information we collect for purposes such as:

• Providing services – delivering coaching, courses, and support you request.
• Communication – responding to your messages, sending appointment details, and following up.
• Program administration – managing your enrollment, invoices, and program access.
• Community engagement – managing your participation in our online community or groups.
• Improvement – understanding how visitors use our website and offerings to improve content, programs, and user experience.
• Legal and security – protecting our rights, preventing fraud or abuse, and complying with legal obligations.

4. Legal Bases for Processing (Where Applicable)

Depending on your location, our use of your personal information may be based on:

• Your consent (for example, when you opt-in to receive emails or voluntarily submit a form).
• Performance of a contract (for example, when you purchase a program or coaching package).
• Legitimate interests (such as improving services, ensuring security, or basic analytics).
• Compliance with legal obligations (such as recordkeeping or responding to lawful requests).

5. How We Share Your Information

We do not sell your personal information. We may share your information in limited ways, including:

• Service providers – with trusted third parties who help us operate our business (such as scheduling tools, email platforms, payment processors, and website hosting). These providers are only allowed to use your information as necessary to perform services on our behalf.
• Legal or safety reasons – if required by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure safety.
• Business transfers – if we undergo a reorganization, merger, or similar event, your information may be transferred as part of that process, subject to similar protections.

6. Cookies & Tracking Technologies

Our website and third-party tools we use may store small data files called cookies on your device to help the site function properly and to understand usage patterns.

Cookies may be used for:

• Remembering basic preferences or form inputs.
• Basic analytics (such as page views and time on site).
• Improving website performance and user experience.

You can usually control cookies through your browser settings and choose to delete or block some or all cookies. However, blocking certain cookies may affect how some features of the website work.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the services you requested.
• Maintain business and financial records.
• Meet legal, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.

When information is no longer needed for these purposes, we will take reasonable steps to delete, anonymize, or securely store it according to our internal policies and applicable laws.

8. How We Protect Your Information

We take reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures may include:

• Using reputable service providers and platforms.
• Limiting access to personal information to those who need it for business purposes.
• Encouraging secure practices around passwords, account access, and communications.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are primarily intended for adults. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without your consent, please contact us at [email protected] so we can take appropriate steps.

10. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

• Access – to request a copy of the personal information we hold about you.
• Correction – to update or correct information that is inaccurate or incomplete.
• Deletion – to request deletion of certain personal information, subject to legal or business requirements.
• Restriction or objection – to request that we limit or stop certain types of processing.
• Unsubscribe – to opt out of marketing or non-essential communications at any time.

To exercise any of these rights, please contact us at [email protected] with your request, and we will respond within a reasonable timeframe and in accordance with applicable law.

11. Third-Party Links

Our website and emails may contain links to third-party websites, platforms, or services (for example, scheduling links, community platforms, social media, or payment processors). We are not responsible for the privacy practices or content of those third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit or use.

12. International Visitors

THE 360 Journey LLC is based in the United States. If you access our website or services from outside the U.S., please be aware that your information may be processed and stored in the United States or other locations where our service providers are located, which may have different data protection laws than your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we update the policy, we will revise the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please contact us at:

THE 360 Journey LLC
Email: [email protected]
Phone: 1-866-517-9923
Location: Fort Mitchell, AL (serving clients globally)

This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal guidance, please consult with a qualified attorney in your jurisdiction.